Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. 

Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. 

If you have not received tracking details within 6 working days, please reach out to us via email at support@ampcycle.co.uk  so that we can help.

You can find the estimated delivery times on the individual product pages as delivery times can vary between brands. You will also receive tracking information upon dispatch where you can check the delivery status.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@ampcycle.co.uk so that we can open an insurance claim on your behalf. 

Cancellations & Refunds:

Any orders cancelled after 12 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. We'll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details, please reach out to us via email at support@ampcycle.co.uk so that we can help.

Once the parcel has been picked up by the courier Ampcycle is no longer is liable for the parcel and our contractual delivery agreement ends. Ampcycle considers the parcel delivered once the courier has picked this up from our partners warehouses. We will provide tracking once this is available.