How much range will I get from my battery?
This will vary depending on the battery capacity of the bike you purchase, see product listing for more details. The range is dependent on a number of contributing factors such as terrain, rider weight, tyre pressure, headwind etc
How do I ride an electric bike?
If you can ride a push bike, you can ride an electric bike! E-bikes are designed to be very user-friendly.
Are electric bikes heavy?
Our bikes vary depending on manufacturer. On average our bikes weigh around 20kg’s which is only about 5kg’s heavier than a conventional push bike equivalent.
Can I use an electric bike in the rain?
Yes, most electric bikes are highly effective in the rain. They are usually classed as water resistant which means that you can ride them in the rain and through puddles without any issues.
It is advised that you check the relevant manufacturer's instructions regarding water resistance before using your bike. As with any bike the use of power washers for cleaning is NOT advised.
Can I ride my electric bike without the motor?
Absolutely! The motor can be turned off and you can use your electric bike like any conventional push bike which is great if you only want to use the motor for assistance at certain times such as on steep inclines
Do I need to register the warranty?
This will vary depending on the manufacturer. Typically the steps for registration will be outlined in your e-bike manual. If you are unsure, feel free to contact us.
Does my electric bike require assembly?
Most of our bikes will arrive to you between 85-95% assembled, which means there is some assembly to be done at home. All instructions and tools are provided with the bike. Assembly is required because, in order to reduce the risk of damage in transit, the bikes need to be compactly packed.
In most cases you’ll need to attach the handlebars and pedals, whilst on others you also may need to slide in the front wheel. All of this is possible with a basic knowledge of bicycles.
What delivery options do you offer?
Free Standard Delivery available on all bikes across mainland UK.
How long will delivery take?
You can find the estimated delivery times on the individual product pages as delivery times can vary between brands. You will also receive tracking information upon dispatch where you can check the delivery status. If you require the delivery to be made on a specific day please get in touch via email and include your order number or alternatively leave a comment on your order at checkout and we’ll do our best to ensure delivery is on that day.
Do I need a licence to ride an electric bike?
No. In the UK you must be over 14 years old to ride an electric bike however you don’t need a licence, tax or registration.
Are electric bikes road legal?
EAPC Rules: Electrically Assisted Pedal Cycle
EAPC rules on bike requirements state that:
The bike must have pedals and the rider must be able to use the pedals to propel it.
The electric motor should not be able to propel the bike when it is travelling more than 15.5mph (25 km/h).
The motor should not have a maximum power output of more than 250 watts.
EAPC approved e-bikes must also have a device which shows both:
The power output or manufacturer of the motor.
The battery voltage or maximum speed of the bike.
If the electric bike has a motor output exceeding 250w and speed assistance exceeding 15.5mph, this means it cannot be used on UK public roads without first obtaining type approval, insurance, tax, displaying a number plate and undergoing an MOT.
In the UK, only e-bikes that comply with EAPC Regulations can be used on UK public roads without tax, insurance or registration.
You can find out more about EAPC Regulations here: https://www.gov.uk/electric-bike-rules.
If you purchase this eBike, it can only be used off-road on private land unless you obtain type approval, insurance, tax, display a number plate and an MOT. For the avoidance of doubt, you will be responsible for obtaining such type approval, insurance, tax, registration and MOT.
Are electric bikes difficult to maintain and service?
No! Our range of electric bikes are just as easy as conventional push bikes to look after and service as most of the parts are the same.
Tyres, chains and gears will require attention from time to time as they would with any conventional push bike. The 250W electric motors that E-bikes use are designed to be maintenance free as are the batteries. This means that any standard bike shop or service centre should be able to service and maintain your electric bike for you.
The key thing to remember with electric bikes is that the battery needs to be charged regularly (at least every two months) even when not in use. Never leave it discharged for a prolonged period. In the winter months bring the battery indoors and charge at room temperature rather than trying to charge in a cold garage.
Can I use an electric bike in the rain?
Yes, most electric bikes are highly effective in the rain. They are usually classed as water resistant which means that you can ride them in the rain and through puddles without any issues.
It is advised that you check the relevant manufacturer's instructions regarding water resistance before using your bike. As with any bike the use of power washers for cleaning is not advised.
Can I ride my electric bike without the motor?
Absolutely! The motor can be turned off and you can use your electric bike like any conventional push bike which is great if you only want to use the motor for assistance at certain times such as on steep inclines